Refund & Cancellation Policy

Last updated: 14 September 2026

1. 30-day money-back guarantee

If you are not satisfied with a paid Vendora subscription, you may request a full refund within 30 days of the initial purchase (or renewal charge you dispute), provided the request is made in good faith and abuse is not detected (e.g. repeated subscribe–refund cycles).

2. How to cancel

Cancel anytime from your account billing page (Paddle customer portal) or by emailing support@vendora.co.rs. Cancellation stops future renewals. You keep access until the end of the current paid period unless you request an immediate refund under section 1.

3. Who processes refunds

Subscription payments are processed by Paddle.com as Merchant of Record. Refunds for those charges are handled through Paddle. Contact us first at support@vendora.co.rs; we will coordinate with Paddle. You may also reach Paddle via paddle.net.

4. Digital service nature

Vendora is a digital SaaS product delivered immediately after purchase. By starting a paid plan or trial that converts to paid, you acknowledge that the service begins upon activation.

5. Free plans and trials

Free tiers and unused trial time are non-refundable. If a trial converts to a paid subscription, the 30-day guarantee applies from the first paid charge.

6. Widget session packs

Subscription fees cover access and included visitor sessions for the billing period. Unused sessions do not roll over and are not refundable after the period ends.

7. Contact

Refund requests: support@vendora.co.rs — include your account email and Paddle receipt ID if available.